Monday, May 25, 2020
Analysis Of John Locke s The Leviathan Essay
Systems of government across the globe are utilized to various extents. Similarly to John Lockeââ¬â¢s vision of government, the United States stands by a system of Democracy. This means that a governmentââ¬â¢s main objective is to improve the livesââ¬â¢ of the people. In John Lockeââ¬â¢s book, Two Treatises, he states that if a government official extends their power in any way other than to better citizensââ¬â¢ lives, they must be replaced by the people (77). Thomas Hobbes, in The Leviathan, explains that it is human nature to always have self-interest: ââ¬Å"The right of natureâ⬠¦is the Liberty each man hath to use his own power, as he will himself, for the preservation of his own Nature; that is to say, of his own Life,â⬠(91). This brings argument to what the benefits of forming a government are and if it is possible for for a societiesââ¬â¢ government to work for the people despite human nature. A modern example that allows us to conceptualize these two theories can be seen with Hillary Clinton, and her use of private emails. It is the peopleââ¬â¢s right to evaluate this situation and see if this act has broken individuals rights, or if it her intentions as a leader are strictly for the good of the people. The two philosophers, Locke and Hobbes, would approach this situation in two parallel ways. One would say she must have sent those emails to advance herself personally, while the other would first evaluate to see if the intentions were for the good of the people, and if not, proceed to remove HillaryShow MoreRelatedThomas Hobbes And John Locke s Leviathan And Second Treatise Of Government1852 Words à |à 8 PagesHobbes vs. Locke This paper will compare and contrast the beliefs of Thomas Hobbes and John Locke expressed in Leviathan and Second Treatise of Government. The paper will show the basic differences between the two philosophers views, is Hobbes distrust of the people and Locke s relatively greater trust of the people and distrust of the government s power and the likelihood of the abuse of that power. Hobbes view in Leviathan aims at ensuring civil order, which means for him the absolute powerRead MoreAnalyzing the Ideas of Locke and Hobbes on the State of Nature704 Words à |à 3 Pagesrights are not protected by the power of the state, provided political philosophers like Thomas Hobbes and John Locke with ample opportunity to indulge their faculties for elevated thought, with Hobbess Leviathan and Lockes Second Treatise on Civil Government standing as enduring testaments to this philosophical conundrum. Both Hobbes and Locke applied clinical logic and objective analysis, diffused through their distinctly disparate worldviews, to elucidate stirring but separate visions of theRead MoreSocial Contract Theory On The Origin Of State1110 Words à |à 5 Pagesvoluntary and deliberate agreement on the part of the people those who emerged from the state of nature, in order to form a state based on a contract between the people and the sovereign and is not made by the god and thus impl ies that the state is a man`s deliberate creation to serve his needs. The core idea behind this theory is an assumption that there was a period in human history, when there was no state at all and no political law existed. The idea that the power to the ruler is given based on someRead MoreA Possible Explanation Why John Locke Is Such an Aggressive Critique of Thomas Hobbesââ¬â¢ Leviathan Idea2412 Words à |à 10 PagesIntroduction Writing in the 1650ââ¬â¢s, Thomas Hobbes sought to address the prevalent problem of war by seeking to obtain those rational principles that will aid the construction of a ââ¬Å"civil polity that will not be subject to destruction from within.[1]â⬠Hobbes employs the idea of a ââ¬Å"social contractâ⬠to resolve that seemingly intractable problem of war and disorder. He begins by imagining how people were in their natural condition i.e. before the emergence of a civil society. According to HobbesRead MoreInfluential Philosophers s Influence On The Founding Fathers1404 Words à |à 6 Pagesinfluences of The American Government came from philosophers, some of them are the part of our founding fathers and others influenced them to develop the strong nation we are today. One of the first philosophers was Thomas Hobbes (1500ââ¬â¢s), who published ââ¬Å"Leviathanâ⬠, key points in the book included; people arenââ¬â¢t capable of ruling themselves, primarily because humans by instinct are selfish and need the strength of a strong leader to keep things running smoothly and in control. He also ââ¬Å"argued onRead MoreSeparation Of Church And State1717 Words à |à 7 Pagessome of the approaches of several philosophers handling this peculiar subject. Such philosophers are Thomas Hobbes, John Locke and Jean-Jacques Rousseau The English philosopher Thomas Hobbes tried to find a way out of this labyrinth. Traditionally, political theology had interpreted a set of revealed divine commands and applied them to social life. In his great treatise ââ¬Å"Leviathanâ⬠(1651), Hobbes simply ignored the substance of those commands and talked instead about how and why human beings believedRead MoreHobbes, Locke, And Rousseau s Theory Of Government3619 Words à |à 15 Pages Hobbes, Locke, and Rousseau: Who Has the Most Scripturally Correct Theory of Government? Katherine Shoemaker GOVT 302-B01 Professor Stephen Witham Liberty University ââ¬Æ' Outline I. John Locke, Thomas Hobbes, and Jean-Jacques Rousseau are the three philosophers that have the most developed view of human nature as it applies to government. a. Each of these philosophers has a literary work or works that look at human nature and its application to government. b. We will be examining Lockeââ¬â¢s SecondRead MoreSocial Contract Theory On The Origin Of State3694 Words à |à 15 Pagesvoluntary and deliberate agreement on the part of the people those who emerged from the state of nature, in order to form a state based on a contract between the people and the sovereign and is not made by the god and thus implies that the state is a man`s deliberate creation to serve his needs. The core idea behind this theory is an assumption that there was a period in human history, when there was no state at all and no political law existed. The idea that the power to the ruler is given based on someRead More The Concept of Tyranny in Literature Essay1329 Words à |à 6 Pagesrise to tyranny. In the end, Locke has the most effective ideas as opposed to Plato and Hobbes. Although, they are all equally great minds, based on the democracy that Americans hold true, Lockeââ¬â¢s analysis can be the only logical means of proposed prevention. The first author, who takes particular concern with the concept of tyranny, is Plato in his work the The Republic. He perceives tyranny as a ââ¬Å"dictatorship and the dictatorial manâ⬠(Porter 84) that ââ¬Å"evolve[s] from democracyâ⬠(Porter 84)Read MoreWhat Have Theorists Meant by Liberty? Essay example1589 Words à |à 7 Pagestheorists. Liberty can be described as the condition of being free from restriction or control, it embodies the right to act, believe or express oneself in the manner of ones own choosing. In this essay I am going to look at the theorists such as Locke, Mill, Hobbes, Machiavelli, Rousseau and Milton to identify what they meant by liberty. The ancient Greek philosophers Plato and Aristotle thought liberty was an ideal that could not fully exist in its pure form in the human world. Liberty has a
Thursday, May 14, 2020
How Gender Inequality Is Defined As The Unequal Treatment...
Introduction: Gender inequality is defined as the unequal treatment of individuals on the ground of gender. Gender inequality is the result from the different social construction as well as biological difference. It is the treatment of boys and girls differently at home, school, work, and other situations. From childhood, society develops norms that are expressing a gender role that what type of behavior is acceptable for boys and girls in the society. As, boys are expected to act with those toys that assist them in decision making roles, whereas girls usually play with those toys that teach them an expressive role like caring and nourishing. Gender role creates the masculinity and femininity identity that describe the masculine and feminine behavior for men and women in society. ââ¬Å"Toys R Usâ⬠: For this observational data research, I chose to collect data from the largest children play store called ââ¬Å"Toys R Usâ⬠. The store is very popular among the childrenââ¬â¢s for the largest collection of toys, games, and others play stuff. The store carries different characters of brand like Disney, Nickelodeon, Barbie, LEGO, Monster High, Hot wheels, Nerf, Star trek and others which identify the gender inequality in the store. In order to collect data, my main focus is to find the comparison among masculinity and femininity. This observational research also demonstrates the convergence of race or ethnicity among genders. Besides, the data from store describes the inequality between boys andShow MoreRelatedGender Inequality Of The United States1363 Words à |à 6 Pagesof color, youââ¬â¢re going to be underpaid, so thereââ¬â¢s really no point,â⬠Daniel recalled (ââ¬Å"Career and Workplaceâ⬠4). A future law graduate was told to throw away her dreams in regards to gender inequality. A girl named Reshma Daniel had to give up what she loved most because of a situation regarding both her race and gender. Reshma Danielââ¬â¢s parents moved to America from India with just a couple dollars. Her parents wanted their children to live the American life. For Daniel, that simply meant law schoolRead MoreWest With The Night By Markham Essay1326 Words à |à 6 Pageswhere she encounters lions, leopa rds, and tracks wild pigs. Markham enjoys the immense profusion of wildlife since she watches lions pacing across the Serengeti Plains, as well as a herd of gazelles, elands, wildebeests and zebras running all over the ground when escaping from the sound of the plane. Apart from that, the tone used in writing the memoir suggests that the author goes from one challenge to another. Throughout the book, she describes the way she grows up raising horses with her father, trainingRead MoreDoes Social Inequality Exist in Jamaica3694 Words à |à 15 PagesIntroduction ââ¬Å"Social Inequality allows for the exclusion of individuals and the formation of prejudices and discrimination. Carefully analyze and discuss the validity of this statement based on current events in the Jamaican society.â⬠Social Inequality is the existence of socially created inequalities; it occurs when ideology and power combine to make one group of people feel inferior to another. From a sociological perspective people are able to assess both opportunities and constraints thatRead MoreGender Inequality in Europe2011 Words à |à 9 Pagespresented it as my own. I have not used this work in a previous class (self ââ¬â plagiarism). | HANOI UNIVERSITYFOUNDATION STUDIES DEPARTMENT----------oOo----------GENDER INEQUALITYIN EUROPETeacher: Nguyen Thi Phuong LeStudent: Tran Cong NguyenClass: 3Q12Course: EAP WritingDate: March 13, 2013 | ABSTRACT The gender inequality is commonly recognized as the top list concern of many countries around the world. This paper, based on secondary research, discusses this problem in Europe, as well asRead MoreOffer a Critique of What John Rawls Meant by ââ¬ËFair Equality of Opportunityââ¬â¢2169 Words à |à 9 Pagessubject matter and most famously for his work entitled, A Theory of Justice (1971). Here he explains how the ââ¬Å"logical ordering of principles of justice can help to structure and regulate an ideal structure societyâ⬠(John Rawls, 2003) This is not to say that the theory of justice principles can be used to restore justice to society, Rawls simply thinks that basic rights and duties assigned to individuals of society should be equally distributed and that if social and economic advantages were to be evenlyRead MoreDiscrimination Of The Department Of Human Resource Essay1973 Words à |à 8 Pagesworld changing and progressing, with laws and enactments being made to reduce the level of gender discrimination especially for women and persons with disabilities. However, discrimination of gender still remains persistent and women continue to go through hardships and struggles in order to enjoy the same benefits as men. Women normally gravitate or lean in the direction where the jobs try to minimize inequality such as business related fields, while on the other hand their male counterparts parts tendRead MoreSOCIAL INEQUALITY BASED ON CASTE3733 Words à |à 15 Pagesï » ¿ SOCIAL INEQUALITY BASED ON CASTE Contents 1. Introduction 2. Objectives 3. Scope 4. Definitions 4.1 Social inequalities 4.2 Caste 5. Why inequalities 6. Global caste discrimination 7. Case Study ââ¬âCaste discrimination in India Context 7.1 Definition Background 7.2 Caste discrimination in practice 7.3. Indiaââ¬â¢s legal framework 7.3.1 The Indian Constitution 7.3.2 The Indian Penal Code 7.4 Implementation issues 7.5 International commitmentsRead MoreGender Discrimination5921 Words à |à 24 Pages GENDER DISCRIMINATION By Nkechi AGBOGO TABLE OF CONTENT 1. Abstract 2. Introduction 3. What does sex discrimination cover 4. Sex discrimination possible scenes 5. Forms of sex discrimination 6. Reasons for sex discrimination 7. Policies which should help reduce gender discrimination 8. Conclusion 9. Reference ABSTRACT Gender discrimination is an acute and persistent problem, especiallyRead MoreJloj9400 Words à |à 38 PagesAppearance-based Sex Discrimination and Stereotyping in the Workplace: Whose Conduct Should We Regulate? Stan Malos Published online: 12 April 2007 # Springer Science + Business Media, LLC 2007 Abstract Court treatment of sex discrimination and harassment claims based on appearance and gender stereotyping has been inconsistent, particularly where the facts involve reference to sexual orientation. Ironically, court willingness to allow such claims may turn on the choice of verbal or physical conductRead MoreNorms And The Social System2752 Words à |à 12 Pagesof actions undertaken by individuals and the stability of the social order. Social action, according to Parsonsââ¬â¢ are guided by three systems: personality, cultural and social systems. The personality system is responsible for individual needs for fulfillment which drives man to make effort and perform actions. The cultural system has to do with the development of symbols and signs that convey generalized meaning and the social system is about the multiplicity of individual actors relating with one
Wednesday, May 6, 2020
Life After Being Diagnosed With Brain Cancer Essay
In 2014, the American public was captivated by the story of a young woman who decided to end her life after being diagnosed with brain cancer. Brittany Maynard, a 29-year-old woman who had just been married, had been having splitting headaches. She went to the doctor and was diagnosed with a tumor. Her life became a blur of hospital visits, treatment plans, and research into what she could do. Her doctors came to the conclusion that there was no treatment that could save Maynardââ¬â¢s life. According to an opinion piece that Maynard wrote for CNN, she ââ¬Å"quickly decided that death with dignity was the best option for [her] and [her] familyâ⬠(Maynard). Since she lived in Oregon, the idea of dying on an individualââ¬â¢s terms was acceptable and legal, because of the Oregon Death with Dignity Act. Maynard died on Saturday, November 1, 2014. Physician-assisted suicide is defined as ââ¬Å"a physician intentionally helping a person to terminate his or her life by providing drugs for self-administration, at that personââ¬â¢s voluntary and competent requestâ⬠(Radbruch et al. 109). There is a large controversy over whether or not a patient should be allowed to request and perform physician-assisted suicide; doctors and patients alike have mixed feelings on the issue. The first democratic nation to recognize the legality of physician-assisted suicide was Australia. They enacted a law that described certain conditions where the act was legal in the Rights of the Terminally Ill Amendment Act in 1996.Show MoreRelatedCancer is classified as a dangerous disease that is taking over the lives of many people, and900 Words à |à 4 PagesCancer is classified as a dangerous disease that is taking over the lives of many people, and families today. Cancer is known as a deadly disease that produces unwanted growth of cells in a certain area of a body. According to scientific and medical research, there are over a hundred different types of cancer out ther e, but each specifically classified by the cell that it is initially affected by. There can be many reasons that lead to cancerous growths in the body. Most believe it is in geneticsRead MoreHow Does the Brain Work?1754 Words à |à 7 Pagesno cure to help them, it is frustrating. Cancer patients do struggle just like the patients with Neurological disorders but there is more patients with Neurological disorders than Cancer patients. The problem is more funding is given to Cancer research as opposed to Neurological research. A Patient with a Neurological disorder can be disabled their whole life without being able to do anything. It would only be fair to help those patients enjoy their life just like one does. If more funding was givenRead MoreSurvival Rate Is An Incurable Brain Cancer978 Words à |à 4 PagesGlioblastoma Glioblastoma (pronounced like gleO blastoma) is an incurable brain cancer,Survival rate is usually measured in months.This became a word that was instantly defined, researched, dissected, feared, and tried to comprehend and understand by family,friends and acquaintances of Larry McKee (McKee)who was personally affected from this single word, it was quickly added to their vocabulary, because of the of the events that transpired on October 22, 2011 that forever changed livesRead MoreSusan Sontag s The Devil s Bait1224 Words à |à 5 PagesOur eyes unconsciously record thousands upon thousands of bits of information every second. Our brain then acts as a filter to sort out what it thinks is useful and what is not. By doing this, the brain guides us into seeing only what is important. We never see the full picture; just what our brain guides us to see. Metaphors act in the same way in that they guide how people view certain topics and issues. A specific metaphor that beco mes accepted by a large enough population of community will determineRead MoreMelanoma: The Most Dangerous Forms of All Skin Cancer Essay1425 Words à |à 6 PagesMelanoma is known to be the most dangerous forms of all skin cancers. These brown coloured cancerous growths develop when unrepaired DNA has committed damage to the bodyââ¬â¢s skin cells. It is known that it is the most commonly triggered by vigorous amounts of sunshine, over excessive use of tanning bed and UV lights which result in making mutations in the skin that produces the skin cells to over multiply at a quick rate which can eventually form nasty tumours. How is Melanoma caused? Melanoma is causedRead MoreThe Victoria s Secret Catalog Never Stops Coming And Other Lesson I Learned From Breast Cancer952 Words à |à 4 PagesComing and Other Lesson I Learned from Breast Cancer delivers an entertaining account and perspective on a young womanââ¬â¢s journey of surviving breast cancer. Nashââ¬â¢s account not only highlights the hardships and difficult decisions one must endure but focuses on the small lessons learned that lead to a more positive experience with breast cancer. The memoir is an excellent resource to women recently diagnosed with breast cancer, family of the recently diagnosed, and those just wanting to understand theRead MoreWhat Is Normal And Abnormal Behavior? ââ¬Å"Normalâ⬠And ââ¬Å"Abnormalâ⬠1128 Words à |à 5 Pagesis widely ranged from each person, time, place, society, events, and cultures. If we think about it who honestly knows where normal starts to leave off and abnormal begins? Normal is behavior that is average not so out of the ordinary, adapting to a life and dealing with success and Abnormal is a different behavior from a majority of the society, such as mental disorders, anxiety, mood swings, rage, over sleeping and withdrawal from everyone. Let me say that Mental illness and disorders of the humanRead MoreCancer Research Paper870 Words à |à 4 Pagesdiagnosis of cancer upon a loved one can be hard, not only for the person diagnosed, but also for close family and friends. There is no reduced list of strategies that can really be given when coping with the emotions of a loved one being diagnosed, fighting, or surviving cancer. As a family member or friend, it is important to understand that each person with cancer is different and deals with it in their own way. Cancer is a journey and is different for everyone, not only for the diagnosed, but alsoRead MoreChildren With Cancer : A Child s Entire Body Is Growing1576 Words à |à 7 Pagesapproximately 375,000 children survive cancer throughout their childhood, and live a long life as an adult. This equals 1 in every 530 adults, between the ages of 20-39. Today, due to advances in treatments, more than 8 out of 10 children who are treated for cancer survive to at least 5 years, and the majority of these children are cured. One of the greater risk factors for developing cancer is aging. In actuality, in the United States, more than 60% of cancers occur in adults 65 years or older. BothRead MoreCause And E ffect Of Cancer1642 Words à |à 7 Pagesin my life, my immediate thoughts unfortunately go to the death of my grandmother and of my best friendââ¬â¢s mother. Although these were completely unrelated events, they have one factor in common, cancer. The dreaded disease has been wrecking havoc on the lives of many, as there are over a million new cases diagnosed each year. The increase of cancer is due to new screening, new diagnostic tests, and an increase in exposure to carcinogens. It seems every individual has been affected by cancer in some
Tuesday, May 5, 2020
Understanding of Customer Service Policies
Question: Write an essay on Customer Service? Answer: Understanding of customer service policies with gin business environment Reasons for using customer service Customer services are the important tool that helps to enhance the growth of an organization. There are several factors that help in providing satisfaction to the customers. The primary reasons for using the customer service it to provide unmatched services to the respective customers of the organization (Uden, 2013). Excellent quality of the services to the customers helps in retaining the old customers as well as it attracts new customers towards he organization. The next is to assist the customers either directly or indirectly in order to enhance the satisfaction level of the respective customers (3BFilm Studies, 2015). Some of the reasons for the customer services area, accountability and customer perception, continuous improvements, in building a relationship with customers and to create brand value. Helping the colleagues, who are the internal customers, is another means of the providing services to customers. The colleagues are engaged in serving pay to the consumers. These po licies are applied in commercial companies mainly for supplying goods as well as services to the respective customers. The primary aim providing g the services to the customers are to increase the brand reputation of the concerned organizations and to increase the profitability for the firm (Berger, Roloff, and Roskos-Ewoldsen, 2010). These policies are also applied to public sector units, department of the central or the local governments, in voluntary organizations and in non-profit or business organizations. Purpose of evaluating a customer service policy In order to evaluate the desired customer policy, it is very important to analyze the demands of the customers related to the services offered to them. In other words the customer care policies within the industry help in handling the desired grievances of the direct users of particular service in a reasonable as well as in a positive manner. The customer care policy helps in increasing the effectiveness of the entire organization by retaining the customers towards the organization. It is evident to know that in various organizations there are different types of the customers (Berger, Roloff, and Roskos-Ewoldsen, 2010). Therefore, it is very important for the organizations to understand the desired requirements of the concerned customer and assist them suitably. As a manager, the visit to the Hotel evaluate the policies for the customers are the training provided to the employees in order to evaluate the growth of the organization. There were policies for the customers related to the costly leadership, focusing on the services provided to the customers and the policies based on differentiation for the services offered to the respective customers (Stephanidis, 2013). The implementation of the Customer Relationship Management is very important as it helps to increase the skills and the ability of the employees in assisting the customers. Perfect means of training will help in improving the performances of the employees. Training to the staff members will provide the desired idea of handling the customers in a difficult situation (Collier, 2011). The primary motive of the policies would be to make the customers happy as it will bring the desired success for the organization. Purpose of promoting customer focused culture Evaluation of different communication methods Communication methods are considered to be of great importance in increasing the effectiveness of the organization. It is the core responsibility of the managers as well as the management team of the concerned organization to develop perfect means of communicational methods as this will help in understanding the desired issues of the customers related to the services offered to them. There are different types of the communication methods such as face-to-face communication method, email method, verbal communication method, non-verbal communication method, teleconferencing method and video conferencing method. The suitable means of the verbal communication helps in analyzing the desired needs and the requirements of the customers from the concerned organization (Coombs and Holladay, 2012). As a manager, it was found that Travelodge was having some serious issues related to assisting the customers perfectly. Therefore, there is the crucial need for providing suitable training related to the communication methods (Stephanidis, 2013). The employees need to understand the desired needs of developing proper communication methods. The face-to-face communication methods are considered to be most promising as it directly understand the requirements of the customers and provide resolutions as per the satisfaction. Attitude and body language of the employees are very important during the face-to-face communication processes (Craig, 2013). Teleconferencing with the customers should be satisfactory and to the point asked by the customer. The employees should develop politeness in them as this will provide a desirable and smooth experience to the respective customers. Customer service Provision influences customer perception It has been seen that some of the customers are not satisfied with the services provided to them. Therefore, it becomes the core responsibility of the management team to enhance the effectiveness in the services provided to the customers by suitable means. The service quality of the organization mainly depends on two of the most important variables such as the independent and the dependent variables. At present, the quality of the services provided by various organizations creates a great impact in increasing the profitability of the organization within the competitive market segments (Du, 2013). The high quality of the services creates a great impact on the customers and it also plays the vital role in influencing their decisions. There are four of the important factors that help in influencing the customers perception towards the business. These are the price, quality of the service, service quality and the reputation of the organization. The service quality is the most important f actor as it helps in retaining the customers as well as it also develop the brand reputation within the competitive market and increases the efficiency of the organization (Epstein-Barr nuclear antigen 3B (EBNA3B), 2012). Therefore more focused should be given in increasing the service quality by providing proper means of the training to respective employees of the organization. Investigation of customer requirements and expectations Assessing sources of information for customer requirements and satisfaction levels For the success if any organization, the most important is to understand the desired requirements and the satisfaction levels of the customers. Marking and inventory of the data, complaints and the selection process related to customer help in assisting the customers successfully. The feedback and the queries of the different customers are important in finding their actual requirement from the organization (Late cornified envelope 3B (LCE3B); LCE3C; SNP rs4085613; IL-23; NF-B, 2009). The management team of the organization should formulate different strategies in order to understand the behavior and the needs of the respective customers as it will help in improving the performance of the organization. Therefore, after the complete analysis of the demands and the requirements of the customers there should perfect formulation of the strategies in order to provide desired services to the customers. Another important thing is to analyze the quality of the products as well as the services in comparison to the other organizations within the market segments. On the other hand, it is very important to know the targeted customers as it will help in identifying the actual needs. The stakeholders of the organization contribute towards the enhancement of the business process by highlighting the requirements in improving the services of the concerned organization. Use of the innovative tools and techniques are important in order to increase the quality of the services offered to the customers (Baba Abubakar, Barau Danbatta and Uwaisu Muhammad, 2015). It is evident to know that the improved and high level of services creates the brand value. The brand value helps in increasing the number of the customers towards the organization. Researching on customer requirements and satisfaction levels There are many of the organizations who have adopted different types of the strategies in order to find out the requirements and the demands of the customers (Small Business - Chron.com, 2016). In order to achieve the satisfaction levels of the customers, it is required to know the exact demands of the customers. Feedback from the customers helps in evaluating the desired experience at the Hotel and this also provides relevant ideas related to improvements in some sectors as per the satisfaction of the customers. There are different types of the customers, for some often quality matters a lot and for some of the customers quality as well as prices both matters (Lee, 2010). Therefore, the feedback from the customers is important in evaluating the changes required within the organization. Another best initiative would be to collect suggestion from the respective customers as it will also reflect the improvement that needs to be done in providing excellent quality services to the custom ers. Providing customer service within business and services Delivering customer service in business and service environment Delivering of perfect services with top most quality helps in attracting the customers towards the organization. As being the manager, it is important to understand the desired requirements of the customers as well as the organization. There should be objectives in order to bring out the positive results for the company. In order to meet the expectations of the customers, the employees should have the desired skills and ability while assisting the customers. Lack in the skills, as well as poor knowledge about the business processes of the concerned organization, creates a negative impact on the growth of the organization (Marketing-jive.com, 2016). This sometimes affects the effectiveness of the firm and results in decreasing the number of customers for the organization. The quality of the products offered to the customers should be checked and the employees need to have the professionalism while providing services to respective customers. Analysis of the competitive environment and the different organizations will provide desired in evaluating the customer's services in order to retain the customers towards the firm. Reviewing own performance in the delivery of customer service For enhancing the efficiency of the entire organization, it is important to enhance the performances of the employees. The employees should gather complete information regarding the execution of the business process of the firm and the informations related to the products and the services offered to them. Training to the employees will help in providing confidence and the knowledge in order to assist the customers in a better way (Morris, Ma, and Wu, 2014). The attitude and the behavior of the employees sometimes play the most important role in creating a positive impact on the customers, therefore, the employees need to work in enhancing the attitude and their behavior (Rajjoub and Garibay, 2012). The performance of the individuals within the organization helps in increasing the brand value within the market segments and brand value attracts a large number of the customers towards the firm (Richeri, Zhang, and Jiang, 2013). Feedback from the customers will help in analyzing the perf ormances of the employees and this will identify the certain areas that need to be improved as to provide a high quality of customer services. Recommendations for improvement The skills, ability and the knowledge of the employees play the most important role in evaluating the significant growth of the organization. Training needs to give to the respective employees of the organization regarding the customer handling in difficult situations. Therefore, the formulations of the strategies are important in order to increase the effectiveness of the entire organization. The employees should be well disciplined and they should be professionals while assisting the customers. In a case of any difficulty or if the gets angry they should assist them with gentler care. Moreover, if the situation goes uncontrollable then they should take t6he help of their supervisors or managers in assisting the customers. Use of the innovative tools and techniques are important in order to increase the quality of the services offered to the customers. The management team of the organization should formulate different strategies in order to understand the behavior and the needs of t he respective customers as it will help in improving the performance of the organization. References 3B. Film Studies. (2015).Communication Booknotes Quarterly, 46(4), pp.153-158. Baba Abubakar, M., Barau Danbatta, H. and Uwaisu Muhammad, A. (2015). English.International Journal of Computer Trends and Technology, 21(3), pp.156-159. Berger, C., Roloff, M. and Roskos-Ewoldsen, D. (2010).The handbook of communication science. Los Angeles: Sage. Collier, M. (2011).Starting an eBay business for dummies. Hoboken, N.J.: Wiley Pub. Coombs, W. and Holladay, S. (2012).The handbook of crisis communication. Chichester, U.K.: Wiley-Blackwell. Craig, R. (2013).The Everything guide to starting an online business. Avon, MA: Adams Media. Du, W. (2013).Informatics and management science VI. London: Springer. Epstein-Barr nuclear antigen 3B (EBNA3B). (2012).Science-Business eXchange, 5(13). Late cornified envelope 3B (LCE3B); LCE3C; SNP rs4085613; IL-23; NF-B. (2009).Science-Business eXchange, 2(4), pp.1-1. Lee, G. (2010).Business process management of Japanese and Korean companies. New Jersey: World Scientific. Marketing-jive.com, (2016).7 Reasons Why Customer Service is Necessary for Success - Marketing Jive - Discussions About Online Marketing Organic Search. [online] Available at: https://www.marketing-jive.com/2008/01/7-reasons-why-customer-service-is.html [Accessed 23 Jan. 2016]. Morris, L., Ma, M. and Wu, P. (2014).Agile innovation. New York: John Wiley Sons Inc. Rajjoub, H., and Garibay, R. (2012).Microsoft Windows server AppFabric cookbook. Birmingham: Packt Pub. Richeri, G., Zhang, Z. and Jiang, F. (2013). The latest look at media studies in China.Studies in Communication Sciences, 13(2), p.106. Small Business - Chron.com, (2016).Various Communication Methods in Business. [online] Available at: https://smallbusiness.chron.com/various-communication-methods-business-2932.html [Accessed 23 Jan. 2016]. Stephanidis, C. (2013).HCI International 2013 - Posters' extended abstracts. Berlin: Springer. Stephanidis, C. (2013).HCI International 2013 - Posters' extended abstracts. Berlin: Springer. Uden, L. (2013).7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing. Berlin: Springer. Ward, J. (2010).BIRT 2.6 data analysis and reporting. Birmingham, UK: Packt Pub. Zaidi, S., and Shin, J. (2016). A review on the latest development on nanostructure based electrochemical sensor for Glutathione.Anal. Methods.
Subscribe to:
Posts (Atom)